Refund Policy

Last updated: February 22, 2026

We are committed to providing a fair and transparent refund process. This Refund Policy explains how unused credits are handled when you close your account and how the refund is calculated and processed.

1. Scope

This policy applies to all paid plans on our platform, including one-time purchase packages (e.g., Coffee, Giant Coffee) and any enterprise arrangements. It covers the conversion of unused account credits into a monetary refund upon account closure.

2. Eligibility for a Refund

You may be eligible for a refund of your unused credits if all of the following conditions are met:

• You have submitted a formal account closure request.
• Your account is in good standing (no outstanding invoices, no violation of our Terms of Service).
• The refund request is submitted within 90 days of your original purchase date. Credits from purchases older than 90 days are not eligible for monetary refund but may be used for service consumption until account closure.
• The remaining unused credit balance is equivalent to a minimum refund amount of $1.00 USD.

3. Credit-to-Money Conversion

Unused credits are converted to a refund amount based on the exchange rate of the specific package you purchased:

Calculation Example: If you purchased the Coffee plan ($9.90) and have used 40% of your credits, your refund would be approximately $9.90 × 60% = $5.94, subject to any applicable transaction fees.

If you have made multiple purchases, each purchase's unused credits are calculated separately at their respective exchange rates, and the totals are combined.

4. Account Closure and Refund Request Process

To initiate a refund, please follow these steps:

1. Submit Account Closure Request: Log into your account, navigate to Settings → Account → Close Account, and submit your closure request. You will receive an email confirmation with your current credit balance and the calculated refund amount.
2. Review Your Refund Summary: You will receive a detailed breakdown via email, including:
   • The amount of credits remaining at the time of closure.
   • The applicable exchange rate for each package purchased.
   • The total calculated refund amount (before any applicable fees).
3. Confirm Your Refund Destination: You must confirm your preferred refund method and destination (e.g., the original payment method on file via Stripe). This confirmation must be completed within 14 calendar days of receiving the refund summary email. Failure to confirm within this period may result in the forfeiture of the refund.
4. Refund Processing: Once you confirm your refund destination, the refund will be processed within 5 business days. You will receive a final confirmation email with the transaction reference number once the refund has been initiated.

5. Refund Methods

Refunds will be issued to the original payment method used for the purchase, where technically possible:

• Credit/Debit Card (via Stripe): Funds will be returned to the card used at the time of purchase. Processing time after we initiate the refund may take an additional 5–10 business days depending on your card issuer.
• Other Methods: If the original payment method is no longer available (e.g., expired card, closed account), please contact our support team at contact@fluxschema.com so we can arrange an alternative.

6. Non-Refundable Items

The following are not eligible for a monetary refund:

• Credits that have already been consumed by API calls or service usage.
• Credits purchased more than 90 days prior to the closure request.
• Any promotional, bonus, or complimentary credits granted for free (e.g., trial credits, referral bonuses).
• Transaction fees charged by third-party payment processors (e.g., Stripe processing fees), which are non-recoverable.

7. Enterprise Plans

For enterprise customers with custom arrangements, refunds are subject to the specific terms outlined in your individual service agreement. Please contact your account manager or contact@fluxschema.com for assistance.

8. Changes to This Policy

We reserve the right to update this Refund Policy from time to time. Any material changes will be communicated via email or a prominent notice on our platform at least 14 days before taking effect. Continued use of the Service after such notice constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with your refund, please contact us:

Email: contact@fluxschema.com